Voxline Operations

Calls in control plane33 connected

Appointments confirmed2Canonical business outcomes

Need follow-up1Open callback tasks

CRM sync issues1Visible failed or retrying effects

Needs attention

Ordered by clinical and operational risk

CRM failed

CRM_REJECTED

Callback required

Caller asked for assistance outside the approved knowledge scope.

Canonical demo incidents onlyView callback queue

Reported by the demo control plane

Mock voiceDeterministic demo adapterHealthy

CRMFailed writebacks visibleDegraded

ElevenLabs / SIPFail-closed until approved credentials and mapping existBlocked

Every outcome stays separate from telephony and CRM delivery

Patient	Started	Direction	Call	Outcome	CRM
Iryna K.+380•••45 67	2 Sept, 12:000m 00s	Outbound	Completed	Confirmed	Synced
Unknown caller+380•••21 09	2 Sept, 12:000m 00s	Inbound	Failed	Callback needed	Synced
Oleksii M.+380•••77 42	2 Sept, 12:000m 00s	Outbound	Completed	Confirmed

Outbound confirmations are running in shadow mode

All provider actions use mock adapters. No real patient will be called from this environment.