Voxline Operations

Clinic profile

Displayed to staff and used in patient-facing identification

Clinic nameDefault timezonePrimary addressDefault languageEmergency contact

Privacy & retention

Changes apply to new records unless stated otherwise

Call recording retentionDelete audio automatically after this periodTranscript retentionStructured outcomes remain after transcript deletionRecording access auditRecord every playback and download eventPatient data in diagnostic logsKeep provider payloads redacted by default

Notifications

Send alerts only when staff action is useful

Overdue callbacksNotify operations admin after the 30-minute targetFailed CRM writebackNotify after automatic reconciliation cannot resolve itProvider degradationNotify when the health threshold is crossed for 5 minutesRoutine successful callsDo not create noise for healthy operations

Environment

Production activation requires complete credentials and approved policies

Demo mode is active

All voice, SIP, and CRM calls are handled by deterministic local adapters.

Unavailable: ElevenLabs, SIP, CRM, storage, and privacy approvals are incomplete.